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Creating Customer Delight : the how and why of CRM
Material type:
TextPublication details: New Delhi Response Books 2005Description: 154 pISBN: - 0761932968
- 658.812 SET
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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Symbiosis Centre for Management and Human Resource Development General | Text Book | 658.812 SET (Browse shelf(Opens below)) | Available | SCMHRD-B-14360 | |
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Symbiosis Centre for Management Studies, Vimannagar | 658.812 SET/CRE 7265 (Browse shelf(Opens below)) | Available | SCMSUGV-B-7265 | ||
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Books
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Symbiosis Institute of Management Studies SIMS-8/5.7 | 658.8'12 Set (Browse shelf(Opens below)) | Available | SIMS-B-12646 |
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| 658.812 RAO Little Book of Big Customer Satisfaction Measurement | 658.812 ROB Customer Relationship Management : how to turn a good business into a great one | 658.812 ROB Customer Relationship Management : how to turn a good business into a great one | 658.812 SET Creating Customer Delight : | 658.812 SEY Customer Revolution : | 658.812 SOM Managing Customer Value : | 658.812 SPE Nordstrom Way to Customer Service Excellence : |
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