Creating Customer Delight : (Record no. 134843)

MARC details
000 -LEADER
fixed length control field 00436nam a2200157 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 130610s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0761932968
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Cutter SET
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Seth, Rakesh
245 ## - TITLE STATEMENT
Title Creating Customer Delight :
Remainder of title the how and why of CRM
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi
Name of publisher, distributor, etc Response Books
Date of publication, distribution, etc 2005
300 ## - PHYSICAL DESCRIPTION
Extent 154 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Relationship Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Seth, Kirti
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Cost, normal purchase price Full call number Barcode Date last seen Koha item type Source of classification or shelving scheme Collection code Shelving location
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar 02/12/2009 240.00 658.812 SET/CRE 7265 SCMSUGV-B-7265 20/11/2013 Books      
        Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development 02/08/2005 2253.00 658.812 SET SCMHRD-B-14360 25/02/2014 Books Dewey Decimal Classification Text Book General
        Symbiosis Institute of Management Studies Symbiosis Institute of Management Studies 27/07/2010 225.00 658.8'12 Set SIMS-B-12646 06/08/2016 Books     SIMS-8/5.7