The kindness revolution the company-wide culture shift that inspires phenomenal customer service
Material type: TextPublication details: AMACOM 2006 New YorkDescription: xxvi, 198 pagesISBN:- 9780814473078
- 658.812 HOR
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Books | Symbiosis Institute of Business Management - Hyderabad General | General Bo | 658.812 HOR (Browse shelf(Opens below)) | Available | SIBMH-B-10226 |
"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell."
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