The kindness revolution
Horrell, Edward
The kindness revolution the company-wide culture shift that inspires phenomenal customer service - New York AMACOM 2006 - xxvi, 198 pages
"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell."
9780814473078
Revolution
Customer relations
Industrial relations
BUSINESS & ECONOMICS
658.812 / HOR
The kindness revolution the company-wide culture shift that inspires phenomenal customer service - New York AMACOM 2006 - xxvi, 198 pages
"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell."
9780814473078
Revolution
Customer relations
Industrial relations
BUSINESS & ECONOMICS
658.812 / HOR
