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Services marketing: integrating customer focus across the firm

By: Contributor(s): Publication details: McGraw Hill New Delhi 2023Edition: 7th edDescription: xxxvi,582ISBN:
  • 9789353160777
Subject(s): DDC classification:
  • 658.8 ZEI
Summary: "Helps develop customer relationships through quality service. This book focuses on knowledge needed to implement service strategies for competitive advantage across industries. It includes frameworks for customer-focused management, and strategies for increasing customer satisfaction and retention through service."
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Books Books Symbiosis Centre for Management Studies, Hyderabad General Reference 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-B-56
Books Books Symbiosis Centre for Management Studies, Hyderabad General Reference 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-B-57
Books Books Symbiosis Centre for Management Studies, Hyderabad General Reference 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-B-58
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1563
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1564
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1565
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1566
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1567
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1568
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1569
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1570
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Checked out 31/05/2025 SCMSH-BB-1571
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1572
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1573
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1574
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1575
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1576
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1577
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1578
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1579
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1580
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1581
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Checked out 30/04/2025 SCMSH-BB-1582
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1583
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1584
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1585
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Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1588
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1589
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1590
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Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1593
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Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1603
Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1604
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Book-Bank Book-Bank Symbiosis Centre for Management Studies, Hyderabad General Text Book 658.8 ZEI (Browse shelf(Opens below)) Available SCMSH-BB-1617

"Helps develop customer relationships through quality service. This book focuses on knowledge needed to implement service strategies for competitive advantage across industries. It includes frameworks for customer-focused management, and strategies for increasing customer satisfaction and retention through service."

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