Services marketing: integrating customer focus across the firm (Record no. 681775)

MARC details
000 -LEADER
fixed length control field 00974 a2200241 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231215b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789353160777
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Cutter ZEI
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Zeithmal Valarie A.
245 ## - TITLE STATEMENT
Title Services marketing: integrating customer focus across the firm
250 ## - EDITION STATEMENT
Edition statement 7th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc McGraw Hill
Place of publication, distribution, etc New Delhi
Date of publication, distribution, etc 2023
300 ## - PHYSICAL DESCRIPTION
Extent xxxvi,582
520 ## - SUMMARY, ETC.
Summary, etc "Helps develop customer relationships through quality service. This book focuses on knowledge needed to implement service strategies for competitive advantage across industries. It includes frameworks for customer-focused management, and strategies for increasing customer satisfaction and retention through service."
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business and Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing Service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Gremler, Dwayne D.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Pandit, Ajay
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type Book-Bank
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Cost, replacement price Koha item type
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1563 25/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1564 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1565 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1566 23/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1567 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1568 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1569 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1570 23/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1571 03/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1572 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1573 23/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1574 23/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1575 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1576 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1577 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1578 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1579 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1580 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1581 25/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1582 21/03/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1583 24/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1584 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1585 28/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1586 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1587 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1588 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1589 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1590 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1591 28/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1592 14/12/2023 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1593 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1594 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1595 19/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1596 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1597 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1598 22/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1599 24/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1600 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1601 22/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1602 22/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1603 22/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1604 24/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1605 22/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1606 19/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1607 23/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1608 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1609 22/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1610 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1611 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1612 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1613 25/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1614 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1615 23/04/2024 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1616 25/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 14/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-BB-1617 26/04/2025 1000.00 Book-Bank
    Dewey Decimal Classification     Reference Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 15/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-B-56 26/04/2025 1000.00 Books
    Dewey Decimal Classification     Reference Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 15/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-B-57 15/12/2023 1000.00 Books
    Dewey Decimal Classification     Reference Symbiosis Centre for Management Studies, Hyderabad Symbiosis Centre for Management Studies, Hyderabad General 15/12/2023 Laxmi Book Distributors 675.00 658.8 ZEI SCMSH-B-58 26/04/2025 1000.00 Books