Total quality management : concepts, strategy and implementation for operational excellence / Sunil Sharma, Professor, Faculty of Management Studies, University of Delhi.

By:

Sharma, Sunil, 1960- [author.]

Material type: Text

TextPublisher: Thousand Oaks, California : SAGE, 2017Description: pages cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9789351502814 (print (pb) : alk. paper)

Subject(s):

Total quality management

DDC classification:

658.4/013 23

LOC classification:

HD62.15 .S489 2017

Contents:

Total quality management; evolution, models and frameworks -- TQM and design -- TQM and organisation -- TQM and purchasing and supply management -- Statistical process control -- The six sigma approach -- TQM and advanced manufacturing technology and systems -- TQM and the customer -- Toolkit for TQM -- Quality management systems -- Concurrent implementation of QMS, EMS and OHSAS; integrated management systems.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Symbiosis School for Liberal Arts	658/SHA (Browse shelf(Opens below))	Available		SSLA-B-8994

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Includes bibliographical references and index.

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