Total quality management :

Sharma, Sunil, 1960-

Total quality management : concepts, strategy and implementation for operational excellence / Sunil Sharma, Professor, Faculty of Management Studies, University of Delhi. - pages cm

Includes bibliographical references and index.

Total quality management; evolution, models and frameworks -- TQM and design -- TQM and organisation -- TQM and purchasing and supply management -- Statistical process control -- The six sigma approach -- TQM and advanced manufacturing technology and systems -- TQM and the customer -- Toolkit for TQM -- Quality management systems -- Concurrent implementation of QMS, EMS and OHSAS; integrated management systems.

9789351502814 (print (pb) : alk. paper)

2017009844


Total quality management.

HD62.15 / .S489 2017

658.4/013