Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth.

By: Contributor(s): Material type: TextTextPublication details: New Delhi Response Books, c2005.Description: 154 p. : ill. ; 19 cmISBN:
  • 0761932966 (paper back)
Subject(s): DDC classification:
  • 658.812/SET
Online resources:
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Symbiosis Centre for Management Studies, Vimannagar 658.812/SET (Browse shelf(Opens below)) Not For Loan SCMSUGV-B-14286
Books Books Symbiosis Centre for Management Studies, Vimannagar 658.812/SET (Browse shelf(Opens below)) Available SCMSUGV-B-14287

Includes index.

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