Creating customer delight :
Seth, Rakesh, 1958-
Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth. - New Delhi Response Books, c2005. - 154 p. : ill. ; 19 cm.
Includes index.
0761932966 (paper back)
Customer relations--Management.
658.812/SET
Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth. - New Delhi Response Books, c2005. - 154 p. : ill. ; 19 cm.
Includes index.
0761932966 (paper back)
Customer relations--Management.
658.812/SET
