Service operations management: improving service delivery

By:

Johnston, Robert

Material type: Text

TextPublication details: New Delhi Pearson 2007Edition: 2nd edDescription: xvi, 533 pages: illustrations; 25 cmISBN:

9788131715208

Subject(s):

DDC classification:

658 JOH

Summary: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-7570
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-8816
Books	Symbiosis Institute of Business Management - Hyderabad General	Reference	658 JOH (Browse shelf(Opens below))	Not For Loan	SIBMH-B-8817
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-8818
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-3107
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-3108
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-3109
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-2949
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-1083

Browsing Symbiosis Institute of Business Management - Hyderabad shelves, Shelving location: General, Collection: Reference Close shelf browser (Hides shelf browser)

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Previous	657.833 ABD Accounting for risk, hedging and complex contracts	658 HEM The Evolution of Tiger Management	658 HOO New women, new men, new economy :	658 JOH Service operations management:	658 KHA Indian ethos and values for managers: Text and cases from the Mahabharata	658 KHA Indian ethos and values for managers: Text and cases from the Mahabharata	658 KHA Indian ethos and values for managers: Text and cases from the Mahabharata	Next

The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

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