Service operations management:
Johnston, Robert
Service operations management: improving service delivery - 2nd ed. - New Delhi Pearson 2007 - xvi, 533 pages: illustrations; 25 cm
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
9788131715208
Service industries
Management
658 / JOH
Service operations management: improving service delivery - 2nd ed. - New Delhi Pearson 2007 - xvi, 533 pages: illustrations; 25 cm
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
9788131715208
Service industries
Management
658 / JOH
