Service operations management: improving service delivery

By:

Johnston, Robert

Material type: Text

TextPublication details: New Delhi Pearson 2007Edition: 2nd edDescription: xvi, 533 pages: illustrations; 25 cmISBN:

9788131715208

Subject(s):

DDC classification:

658 JOH

Summary: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-7570
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-8816
Books	Symbiosis Institute of Business Management - Hyderabad General	Reference	658 JOH (Browse shelf(Opens below))	Not For Loan	SIBMH-B-8817
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-8818
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-3107
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-3108
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-3109
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-2949
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 JOH (Browse shelf(Opens below))	Available	SIBMH-B-1083

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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

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