Service management: operations, strategy, information technology

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type: Text

TextSeries: The McGraw-Hill/Irwin series operations and decision sciencesPublication details: Chennai McGraw-Hill, c2011.Edition: 7th edDescription: xviii, 541 p. 28 cmISBN:

9789339204471

Subject(s):

DDC classification:

658 FIT

Summary: Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2799
Book-Bank	Symbiosis Centre for Management Studies, Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2749
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2750
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2751
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2752
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2753
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2754
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2755
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2756
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2757
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2758
Book-Bank	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-BB-2759
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-8844
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-8845
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-8846
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-5893
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-5894
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-5895
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-5896
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-5897
Books	Symbiosis Institute of Business Management - Hyderabad General	Text Book	658 FIT (Browse shelf(Opens below))	Available	SIBMH-B-5898

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Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.

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