Service management: operations, strategy, information technology
Fitzsimmons, James A.
Service management: operations, strategy, information technology - 7th ed. - Chennai McGraw-Hill, c2011. - xviii, 541 p. 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences. .
Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.
9789339204471
Service industries
Service management
Management.
Finance
Foreign exchange
Economics
Service science
658 / FIT
Service management: operations, strategy, information technology - 7th ed. - Chennai McGraw-Hill, c2011. - xviii, 541 p. 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences. .
Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.
9789339204471
Service industries
Service management
Management.
Finance
Foreign exchange
Economics
Service science
658 / FIT
