Mastering customer relations

By:

Cartwright, Roger

Material type: Text

TextPublication details: Palgrave McMillion 2000. New York.Description: x, 238 pages; 24 cmISBN:

9780333801598

Subject(s):

DDC classification:

658.812 CAR

Summary: "Using practical examples, Roger Cartwright introduces customer relations, customer service and customer care for students of business studies, management and associated fields. The examples are drawn from all sectors of social and economic activity."

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Symbiosis Institute of Business Management - Hyderabad General	General Book	658.812 CAR (Browse shelf(Opens below))	Available		SIBMH-B-8156

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Previous	658.812 BLI CRM unplugged : releasing CRM's strategic value	658.812 BRO Performance driven CRM: how to make your customer relationship management vision a reality	658.812 BUT Customer loyalty programmes and clubs	658.812 CAR Mastering customer relations	658.812 CHA Customer-focused marketing: actions for delivering greater internal and external customer satisfaction	658.812 COC The customer rules :	658.812 DAS Customer relationship management	Next

"Using practical examples, Roger Cartwright introduces customer relations, customer service and customer care for students of business studies, management and associated fields. The examples are drawn from all sectors of social and economic activity."

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