Mastering customer relations (Record no. 588413)

MARC details
000 -LEADER
fixed length control field 00698nam a2200169Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 170615s2000 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780333801598
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Cutter CAR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Cartwright, Roger.
245 ## - TITLE STATEMENT
Title Mastering customer relations
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Palgrave McMillion
Date of publication, distribution, etc 2000.
Place of publication, distribution, etc New York.
300 ## - PHYSICAL DESCRIPTION
Extent x, 238 pages; 24 cm.
520 ## - SUMMARY, ETC.
Summary, etc "Using practical examples, Roger Cartwright introduces customer relations, customer service and customer care for students of business studies, management and associated fields. The examples are drawn from all sectors of social and economic activity."
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Retail Marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     General Book Symbiosis Institute of Business Management - Hyderabad Symbiosis Institute of Business Management - Hyderabad General 29/06/2017 World Book Links 1695.00 658.812 CAR SIBMH-B-8156 16/03/2023 Books