Mastering customer relations (Record no. 588413)
[ view plain ]
000 -LEADER | |
---|---|
fixed length control field | 00698nam a2200169Ia 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 170615s2000 xx 000 0 und d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780333801598 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Cutter | CAR |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Cartwright, Roger. |
245 ## - TITLE STATEMENT | |
Title | Mastering customer relations |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Name of publisher, distributor, etc | Palgrave McMillion |
Date of publication, distribution, etc | 2000. |
Place of publication, distribution, etc | New York. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | x, 238 pages; 24 cm. |
520 ## - SUMMARY, ETC. | |
Summary, etc | "Using practical examples, Roger Cartwright introduces customer relations, customer service and customer care for students of business studies, management and associated fields. The examples are drawn from all sectors of social and economic activity." |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Retail Marketing |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Item type | Books |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Dewey Decimal Classification | General Book | Symbiosis Institute of Business Management - Hyderabad | Symbiosis Institute of Business Management - Hyderabad | General | 29/06/2017 | World Book Links | 1695.00 | 658.812 CAR | SIBMH-B-8156 | 16/03/2023 | Books |