The one minute apology: a powerful way to make things better

By:

Blanchard, Kenneth H

Contributor(s):

McBride, Margret

Material type: Text

TextPublication details: William Morrow New York 2011Description: xi, 114 ; 22 cmISBN:

9780688169817

Subject(s):

DDC classification:

158.2 BLA

Summary: "With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever."

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Symbiosis Institute of Business Management - Hyderabad General	General Book	158.2 BLA (Browse shelf(Opens below))	Available		SIBMH-B-2520

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"With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever."

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