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Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance / Jeremy Hope and Steve Player.

By: Contributor(s): Material type: TextTextPublication details: Boston, Mass. : Harvard Business Review Press, c2012.Description: viii, 387 p. : ill. ; 24 cmISBN:
  • 9781422141953 (alk. paper)
  • 1422141950 (alk. paper)
Subject(s): DDC classification:
  • 658.3/14 23 siu-b-38308
LOC classification:
  • HD58.9 .H67 2012
Contents:
Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Symbiosis International University Central Library 658.314/ HOP (Browse shelf(Opens below)) Available siu-b-38308

Includes bibliographical references.

Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing.

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