Beyond performance management :
Hope, Jeremy.
Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance / Jeremy Hope and Steve Player. - Boston, Mass. : Harvard Business Review Press, c2012. - viii, 387 p. : ill. ; 24 cm.
Includes bibliographical references.
Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing.
9781422141953 (alk. paper) 1422141950 (alk. paper)
2011018739
015841920 Uk
Organizational effectiveness--Measurement.
Performance--Management.
Total quality management.
HD58.9 / .H67 2012
658.3/14 / siu-b-38308
Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance / Jeremy Hope and Steve Player. - Boston, Mass. : Harvard Business Review Press, c2012. - viii, 387 p. : ill. ; 24 cm.
Includes bibliographical references.
Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing.
9781422141953 (alk. paper) 1422141950 (alk. paper)
2011018739
015841920 Uk
Organizational effectiveness--Measurement.
Performance--Management.
Total quality management.
HD58.9 / .H67 2012
658.3/14 / siu-b-38308
