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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: Boston : McGraw-Hill/Irwin, 2006.Edition: 5th edDescription: xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN:
  • 9780070615663
Subject(s): DDC classification:
  • 658 / FIT 22
LOC classification:
  • HD9980.5 .F549 2006
Online resources:
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Holdings
Item type Current library Call number Status Date due Barcode
Donated Books Donated Books Symbiosis Institute of Business Management, Bengaluru SIBMB-6B 658 / FIT (Browse shelf(Opens below)) Available SIBMB-T-000082

Includes bibliographical references and indexes.

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