Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.) - Irwin/McGraw-Hill series in operations and decision sciences. .
Includes bibliographical references and indexes.
9780070615663
2004055202
Service industries--Management.
HD9980.5 / .F549 2006
658 / FIT
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.) - Irwin/McGraw-Hill series in operations and decision sciences. .
Includes bibliographical references and indexes.
9780070615663
2004055202
Service industries--Management.
HD9980.5 / .F549 2006
658 / FIT
