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UNCOMMON SERVICE:HOW TO WIN BY PUTTING CUSTOMERS AT THE CORE OF YOUR BUSINESS

By:

FREI,FRANCES

Material type: Text

TextLanguage: English Publication details: HARVARD BUSINESS REVIEW PRESS BOSTON(USA) 2012Description: ix,247ISBN:

9.78142E+12

Subject(s):

MANAGEMENT,CUSTOMER RELATIONS,CUSTOMER SERVICES,SERVICE INDUSTRIES

DDC classification:

658.812 FRE/MOR

Summary: Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance � for as long as it takes to calm the customer down and fix whatever foul-up jeopar

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Symbiosis Institute of Computer Studies and Research	658.812 FRE/MOR (Browse shelf(Opens below))	Available		SICSR-B-17305

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CRM

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance � for as long as it takes to calm the customer down and fix whatever foul-up jeopar

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