UNCOMMON SERVICE:HOW TO WIN BY PUTTING CUSTOMERS AT THE CORE OF YOUR BUSINESS

By: Material type: TextTextLanguage: English Publication details: HARVARD BUSINESS REVIEW PRESS BOSTON(USA) 2012Description: ix,247ISBN:
  • 9.78142E+12
Subject(s): DDC classification:
  • 658.812 FRE/MOR
Summary: Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance � for as long as it takes to calm the customer down and fix whatever foul-up jeopar
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Item type Current library Call number Status Date due Barcode
Books Books Symbiosis Institute of Computer Studies and Research 658.812 FRE/MOR (Browse shelf(Opens below)) Available SICSR-B-17305

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Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance � for as long as it takes to calm the customer down and fix whatever foul-up jeopar

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