THE HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT
Material type: TextLanguage: English Publication details: GOWER PUB LTD ENGLAND 2006Edition: 3Description: 240Subject(s): DDC classification:- 658.812 HIL/ALE
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Books | Symbiosis Institute of International Business Reference | Reference | 658.812 HIL/ALE (Browse shelf(Opens below)) | Available | SIIB-B-13652 | |
Books | Symbiosis Institute of International Business Reference | Reference | 658.812 HIL/ALE (Browse shelf(Opens below)) | Available | SIIB-B-13339 |
THIS BOOK PRESENTS A THOROUGH EXAMINATION OF HOW TO USE RESEARCH TO UNDERSTAND CUSTOMER SATISFACTION AND LOYALTY.
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