THE HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT

By: Material type: TextTextLanguage: English Publication details: GOWER PUB LTD ENGLAND 2006Edition: 3Description: 240Subject(s): DDC classification:
  • 658.812 HIL/ALE
Summary: THIS BOOK PRESENTS A THOROUGH EXAMINATION OF HOW TO USE RESEARCH TO UNDERSTAND CUSTOMER SATISFACTION AND LOYALTY.
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Item type Current library Collection Call number Status Date due Barcode
Books Books Symbiosis Institute of International Business Reference Reference 658.812 HIL/ALE (Browse shelf(Opens below)) Available SIIB-B-13652
Books Books Symbiosis Institute of International Business Reference Reference 658.812 HIL/ALE (Browse shelf(Opens below)) Available SIIB-B-13339

THIS BOOK PRESENTS A THOROUGH EXAMINATION OF HOW TO USE RESEARCH TO UNDERSTAND CUSTOMER SATISFACTION AND LOYALTY.

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