Services marketing : integrating customer focus across the firm (Record no. 96895)

MARC details
000 -LEADER
fixed length control field 00514nam a2200181Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 131007s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781259026812
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Cutter ZEI/BIT
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml Valarie A
245 ## - TITLE STATEMENT
Title Services marketing : integrating customer focus across the firm
250 ## - EDITION STATEMENT
Edition statement 6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Tata Macgraw Hill
Place of publication, distribution, etc New Delhi
Date of publication, distribution, etc 2003
300 ## - PHYSICAL DESCRIPTION
Extent 668 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing Services (G-40)
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Services marketing
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bitner Mary Jo
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Barcode Date last seen Koha item type Source of classification or shelving scheme Collection code Source of acquisition
        Symbiosis Centre for Information Technology Symbiosis Centre for Information Technology ISSUABLE    322.00 658.8 ZEI/BIT SCIT-B-5366 05/11/2013 Books      
        Symbiosis Centre for Information Technology Symbiosis Centre for Information Technology ISSUABLE    322.00 658.8 ZEI/BIT SCIT-B-5367 05/11/2013 Books      
      Not For Loan Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar Reference 20/11/2013 360.00 658.8 ZEI SCMSUGV-B-2317 28/07/2022 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   29/11/2006 375.00 658.8 ZEI/SER 3339 SCMSUGV-B-3339 24/08/2022 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   29/11/2006 375.00 658.8 ZEI/SER 3340 SCMSUGV-B-3340 27/09/2022 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   29/11/2006 375.00 658.8 ZEI/SER 3341 SCMSUGV-B-3341 04/12/2023 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   27/02/2007 385.00 658.8 ZEI/SER 3883 SCMSUGV-B-3883 04/12/2023 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   27/02/2007 385.00 658.8 ZEI/SER 3884 SCMSUGV-B-3884 10/12/2021 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   27/02/2007 385.00 658.8 ZEI/SER 3885 SCMSUGV-B-3885 29/07/2022 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   27/02/2007 385.00 658.8 ZEI/SER 3886 SCMSUGV-B-3886 03/02/2023 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   27/02/2007 385.00 658.8 ZEI/SER 3887 SCMSUGV-B-3887 15/10/2015 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   27/02/2007 385.00 658.8 ZEI/SER 3888 SCMSUGV-B-3888 25/10/2018 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management Studies, Vimannagar Symbiosis Centre for Management Studies, Vimannagar   27/02/2007 385.00 658.8 ZEI/SER 3889 SCMSUGV-B-3889 25/06/2025 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development   01/09/2004 335.00 658.8 ZEI/BIT SCMHRD-B-13416 23/08/2022 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development   01/09/2004 335.00 658.8 ZEI/BIT SCMHRD-B-13417 26/08/2025 Books Dewey Decimal Classification Text Book  
  left /yet not returned     Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development   01/09/2004 335.00 658.8 ZEI/BIT SCMHRD-B-13418 27/02/2014 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development   01/09/2004 335.00 658.8 ZEI/BIT SCMHRD-B-13419 12/07/2022 Books Dewey Decimal Classification Text Book  
        Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development   13/06/2008 353.00 658.8 ZEI/BIT SCMHRD-B-17645 23/08/2022 Books Dewey Decimal Classification Text Book  
Weeded Out       Symbiosis Institute of Computer Studies and Research Symbiosis Institute of Computer Studies and Research Reference 17/01/2005 335.00 658.8 ZEI/BIT SICSR-B-10798 07/05/2014 Books   Reference  
        Symbiosis Institute of Computer Studies and Research Symbiosis Institute of Computer Studies and Research   17/01/2005 335.00 658.8 ZEI/BIT SICSR-B-10805 06/05/2014 Books      
        Symbiosis Institute of Computer Studies and Research Symbiosis Institute of Computer Studies and Research   17/01/2005 335.00 658.8 ZEI/BIT SICSR-B-10808 09/11/2017 Books      
        Symbiosis Institute of International Business Symbiosis Institute of International Business   08/06/2004 335.00 658.834 2 ZEI/BIT SIIB-B-6233 01/04/2019 Books Dewey Decimal Classification   MANNEYS BOOKS
        Symbiosis Institute of International Business Symbiosis Institute of International Business   04/08/2006 306.00 658.834 2 ZEI/BIT SIIB-B-7909 20/12/2013 Books Dewey Decimal Classification   VARMA BOOKS DISTRIBUTORS
        Symbiosis Institute of International Business Symbiosis Institute of International Business   04/08/2006 306.00 658.834 2 ZEI/BIT SIIB-B-7910 20/12/2013 Books Dewey Decimal Classification   VARMA BOOKS DISTRIBUTORS
        Symbiosis Institute of Management Studies Symbiosis Institute of Management Studies SIMS-8/4.1 24/03/2008 385.00 658.809 Zei SIMS-B-13731 11/01/2025 Books      
        Symbiosis Institute of Management Studies Symbiosis Institute of Management Studies   12/08/2008 350.00 658.809 Zei SIMS-G-00135 23/01/2015