Designing the Best Call Centre for Your Business : (Record no. 592309)

MARC details
000 -LEADER
fixed length control field 00581nam a2200181 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 171102s2005 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781578203130
Terms of availability
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.872
Cutter REA
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Read, Brendan B.
245 ## - TITLE STATEMENT
Title Designing the Best Call Centre for Your Business :
Remainder of title a complete guide for location services staffing and outsourcing
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc San Francisco
Name of publisher, distributor, etc CMP Books
Date of publication, distribution, etc 2005
300 ## - PHYSICAL DESCRIPTION
Extent xx, 362 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations,
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Relationship Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development General 09/09/2006 Pritam Book Centre 1375.20 658.872 REA SCMHRD-B-15969 02/11/2017 Books