Services Marketing: Integrating Customer Focus Across the Firm (Record no. 571961)

MARC details
000 -LEADER
fixed length control field 00432nam a2200133Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160405s2006 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-07-066007-7
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number Bitner Mary Jo
Item number ZEI
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml Valarie A
245 ## - TITLE STATEMENT
Title Services Marketing: Integrating Customer Focus Across the Firm
250 ## - EDITION STATEMENT
Edition statement 4
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi
Name of publisher, distributor, etc Tata McGraw-Hill Publishing
Date of publication, distribution, etc 2006
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bitner Mary Jo
-- Gremler Dwayne D
-- Pandit Ajay
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type
        Symbiosis Institute of Management Studies Symbiosis Institute of Management Studies 03/08/2009 1 Bitner Mary Jo/ZEI SIMS-DB-355 25/11/2019 23/11/2019 05/04/2016 Donated Books