Services Marketing: Integrating Customer Focus Across the Firm
Zeithaml Valarie A
Services Marketing: Integrating Customer Focus Across the Firm - 4 - New Delhi Tata McGraw-Hill Publishing 2006
0-07-066007-7
Bitner Mary Jo / ZEI
Services Marketing: Integrating Customer Focus Across the Firm - 4 - New Delhi Tata McGraw-Hill Publishing 2006
0-07-066007-7
Bitner Mary Jo / ZEI
