Creating a Customer Centered Culture : (Record no. 231521)

MARC details
000 -LEADER
fixed length control field 00530nam a2200169 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140130s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780873891516
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Cutter LAW
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Lawton, Robin L.
245 ## - TITLE STATEMENT
Title Creating a Customer Centered Culture :
Remainder of title leadership in quality innovation and speed
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc ASQC Quality Press
Place of publication, distribution, etc Milwaukee
Date of publication, distribution, etc 1993
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 177 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Total Quality Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Relationship management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development General 11/04/1995 694.00 658.812 LAW SCMHRD-B-1165 21/08/2017 Books