Kaizen Strategies For Customer Care : (Record no. 225057)

MARC details
000 -LEADER
fixed length control field 00503nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140117s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788178081427
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Cutter WEL
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Wellington, Patricia
245 ## - TITLE STATEMENT
Title Kaizen Strategies For Customer Care :
Remainder of title how to create a powerful customer care program and make it work
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Pitman Publishing
Place of publication, distribution, etc London
Date of publication, distribution, etc 2000
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 239 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Total Quality Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element General Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development 21/11/2001 525.00 WEL SCMHRD-B-8450 14/02/2014 Books