Complete and Balanced Service Scorecard :
Tyagi K. Rajesh
Complete and Balanced Service Scorecard : creating value through sustained performance improvement - New Delhi Pearson 2009 - xxv, 293 p.
9788131724712
Performance management
Service management
Total quality management
658.4013 / TYA
Complete and Balanced Service Scorecard : creating value through sustained performance improvement - New Delhi Pearson 2009 - xxv, 293 p.
9788131724712
Performance management
Service management
Total quality management
658.4013 / TYA
