Service Operations Management: Improving service delivery
Johnston Robert 
Service Operations Management: Improving service delivery - 4 ed. - Chennai Pearson Education 2018 - xi, 462 p.
9789386873309
Service industries-Operations Management
Operations Management-Customer Services
658.812 / JOH
                        Service Operations Management: Improving service delivery - 4 ed. - Chennai Pearson Education 2018 - xi, 462 p.
9789386873309
Service industries-Operations Management
Operations Management-Customer Services
658.812 / JOH
