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Impact of Emotional Intelligence on Customer Satisfaction in the Banking Sector

Lamba, Shweta Chhabra

Impact of Emotional Intelligence on Customer Satisfaction in the Banking Sector - Pune. Symbiosis International Deemed University 2022. - 185 p.

Subjects--Topical Terms:
Emotional Intelligence
Customer satisfaction
Self-awareness
Self-management
Self-motivation
Empathy
Social skills

Dewey Class. No.: / LAM

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