Lean Six Sigma for service
George, Mike,
Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions - New York McGraw-Hill 2003 - xiv, 386
"Describing the basic elements of successful deployment, this work shows you how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA. "
9780071418218
Statistical methods
Service industries
Quality control
Six sigma
658.5620151 / GEO
Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions - New York McGraw-Hill 2003 - xiv, 386
"Describing the basic elements of successful deployment, this work shows you how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA. "
9780071418218
Statistical methods
Service industries
Quality control
Six sigma
658.5620151 / GEO
