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Nordstrom Way to Customer Service Excellence :

Spector, Robert

Nordstrom Way to Customer Service Excellence : a handbook for implementing great service in your organization - New Jersey John Wiley & Sons 2005 - xviii, 270 p.

ISBN: 9780471702863

Subjects--Topical Terms:
Customer stores
Department stores
Customer Relationship Management

Dewey Class. No.: 658.812 / SPE

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