Nordstrom Way to Customer Service Excellence : (Record no. 237793)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00582nam a2200181 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140130s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780471702863 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Cutter | SPE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Spector, Robert |
| 245 ## - TITLE STATEMENT | |
| Title | Nordstrom Way to Customer Service Excellence : |
| Remainder of title | a handbook for implementing great service in your organization |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | John Wiley & Sons |
| Place of publication, distribution, etc | New Jersey |
| Date of publication, distribution, etc | 2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 270 p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer stores |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Department stores |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Relationship Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | McCarthy, Patrick |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Text Book | Symbiosis Centre for Management and Human Resource Development | Symbiosis Centre for Management and Human Resource Development | General | 02/08/2005 | 915.00 | 658.812 SPE | SCMHRD-B-14383 | 30/07/2021 | Books | ||||
| Dewey Decimal Classification | Text Book | Symbiosis Centre for Management and Human Resource Development | Symbiosis Centre for Management and Human Resource Development | General | 05/10/2005 | 846.00 | 658.812 SPE | SCMHRD-B-14957 | 27/02/2014 | Books |
