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	1.	Tao of loyalty by Rao Ajit Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Response Books 2006 Availability: Items available for loan: Symbiosis Centre for Management Studies, Vimannagar (1)Call number: 658.3 RAO/TAO 4549. Place hold Add to cart (remove)
	2.	The little book of big customer satisfaction measurement / Ajit Rao, Subhash Chandra. by Rao, Ajit, 1962- Chandra, Subhash Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Sage Response 2012 Availability: Items available for loan: Symbiosis International University Central Library (10)Call number: 658.812/RAO 40435, ... Place hold Add to cart (remove)
	3.	Little Book og Big Customer Satisfaction Measurment by Rao Ajit Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: Symbiosis Institute of Management Studies (1)Call number: 658.812 SIMS-B-021657. Place hold Add to cart (remove)

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