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Measure what matters to customers : using key predictive indicators / Ronald J. Baker.
Material type:
TextPublication details: Hoboken, N.J. : Wiley, c2006.Description: xxii, 186 p. : ill. ; 23 cmISBN: - 9780471752943 (cloth)
- 658.4038/BAK
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Symbiosis Centre for Management Studies, Vimannagar General Stacks | Text Book | 658.4038/BAK (Browse shelf(Opens below)) | Available | SCMSUGV-B-14918 | |
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Symbiosis Centre for Management Studies, Vimannagar General Stacks | Text Book | 658.4038/BAK (Browse shelf(Opens below)) | Available | SCMSUGV-B-14919 |
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| 658.4033 PRA Fundamentals of Business Analytics | 658.4033 PRA Fundamentals of Business Analytics | 658.4033 PRA Fundamentals of Business Analytics | 658.4038/BAK Measure what matters to customers : | 658.4038/BAK Measure what matters to customers : | 658.4038/DAV KNOWLEDGE MANAGEMENT :ORGANIZATIONAL AND TECHNOLOGY DIMENSIONS | 658.4038/DAV KNOWLEDGE MANAGEMENT :ORGANIZATIONAL AND TECHNOLOGY DIMENSIONS |
Includes bibliographical references (p. 163-169) and index.
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