Exceptional service, exceptional profit the secrets of building a five-star customer service organization

By:

Inghilleri, Leonardo

Contributor(s):

Solomon, Micah

Material type: Text

TextPublication details: American Management Association 2010 New York Description: 170ISBN:

9780814415382

Subject(s):

DDC classification:

658.812 ING

Summary: "The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context."

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Symbiosis Institute of Business Management - Hyderabad General	General Bo	658.812 ING (Browse shelf(Opens below))	Available		SIBMH-B-9785

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"The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context."

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