What's the secret? : to providing a world-class customer experience

By:

DiJulius, John R

Material type: Text

TextPublication details: Wiley, 2008 Hoboken, N.J.,Description: xvi, 320 pages : illustrations ; 28 cmISBN:

9780470196120

Subject(s):

DDC classification:

658.812 DIJ

Summary: "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Symbiosis Institute of Business Management - Hyderabad General	General Book	658.812 DIJ (Browse shelf(Opens below))	Available		SIBMH-B-8222

"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."

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