The customer rules : the 39 essential rules for delivering sensational service

By:

Cockerell, Lee

Material type: Text

TextPublication details: Profile Books London 2013Description: xiv, 189 pages ; 22 cmISBN:

9781781251225

Subject(s):

DDC classification:

658.812 COC

Summary: "The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity."

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Symbiosis Institute of Business Management - Hyderabad General	General Book	658.812 COC (Browse shelf(Opens below))	Available		SIBMH-B-2278

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Previous	658.812 BUT Customer loyalty programmes and clubs	658.812 CAR Mastering customer relations	658.812 CHA Customer-focused marketing: actions for delivering greater internal and external customer satisfaction	658.812 COC The customer rules :	658.812 DAS Customer relationship management	658.812 DAW Call center handbook : the complete guide to starting, running and improving your call center	658.812 DIJ What's the secret? : to providing a world-class customer experience	Next