You're Next : How One Company Changed The Way We Shop

By:

Terry Green

Material type: Text

TextPublication details: Marshall Cavendish 2010Description: 240pISBN:

9789814302616

Uniform titles:

You're Next : How One Company Changed The Way We Shop

Subject(s):

DDC classification:

150 SID-B-8399

Summary: You're Next!Ever been stressed trying to get noticed by the people supposed to be serving you? Tried to work out how to get served in a bank? Put down your basket in frustration and left the supermarket without buying? The High Street is in crisis. As more and more transactions migrate on line customers need strong positive experiences to persuade them to shop in physical stores. Customers need to understand how stores fit into the multi-channel environment and banks and retailers need to work out how to deliver great customer experience without it costing a fortune. Terry Green, the voice and co-inventor of Cashier Number Three Please , one of the pioneers who has helped organisations deliver fairer, faster service, examines the psychology and mathematics of delivering great customer experience and how organisations can gain competitive advantage from serving us right. Right now, one out of every four customers in your stores is ready to leave without buying and never come back because of what they feel about their customer experience how are you going to make it right?

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Symbiosis Institute of Design On Display	150 SID-B-8399 (Browse shelf(Opens below))	Available		SID-B-8399

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Previous	150 SID-B-8291 The SAGE Handbook of Social Psychology	150 SID-B-8292 Handbook of Cognition	150 SID-B-8293 Psychology, Psychotherapy, Psychoanalysis, and the Politics of Human Relationships	150 SID-B-8399 You're Next : How One Company Changed The Way We Shop	150 SID-B-8408 WIE Sensation and Perception	150 SID-B-8413 Art Therapy : Creative Therapies in Practice	152.14 Visual Studies	Next

You're Next!Ever been stressed trying to get noticed by the people supposed to be serving you? Tried to work out how to get served in a bank? Put down your basket in frustration and left the supermarket without buying? The High Street is in crisis. As more and more transactions migrate on line customers need strong positive experiences to persuade them to shop in physical stores. Customers need to understand how stores fit into the multi-channel environment and banks and retailers need to work out how to deliver great customer experience without it costing a fortune. Terry Green, the voice and co-inventor of Cashier Number Three Please , one of the pioneers who has helped organisations deliver fairer, faster service, examines the psychology and mathematics of delivering great customer experience and how organisations can gain competitive advantage from serving us right. Right now, one out of every four customers in your stores is ready to leave without buying and never come back because of what they feel about their customer experience how are you going to make it right?

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