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The Indian Call Center Journey

By:

Mukund A; Emergence Of Call Centers In India; Hr R Problems Faced In The Indian Call Centers; Evolution Of Call Center Industry In India

Material type: Text

TextSeries: WWW.ICMRINDIA.ORG WWW.ECCH.CRANFIELD.AC.UKPublication details: Hyderabad ICMR 2002Edition: HROB 003Description: 8Subject(s):

insight; Indian Call Center; ICC; industry; analysts; CC; industry; history; concept; functioning; industry; problems; human resources

DDC classification:

658.3 MUK

Summary: The case provides a detailed insight into the reasons behind the Indian Call Center (CC) industry in not being as successful as was expected by analysts. Outlining the CC industry history; concept and functioning; the industry's problems on the human res

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Case Studies	Symbiosis Institute of Operation Management	658.3 MUK (Browse shelf(Opens below))	Available		SIOM-IT-245

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Human Resource Management

The case provides a detailed insight into the reasons behind the Indian Call Center (CC) industry in not being as successful as was expected by analysts. Outlining the CC industry history; concept and functioning; the industry's problems on the human res

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