The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.
Material type: TextPublication details: Boston, Mass. : Harvard Business Press, c2008.Description: 225 p. : ill. ; 25 cmISBN:- 1422110230
- 9781422110232
- 659.1 22 39757
- HF5827.95 .H47 2008
Contents:
Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
Item type | Current library | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Books | Symbiosis Institute of Management Studies SIMS-8/10.6 | 659.1 HES (Browse shelf(Opens below)) | Available | SIMS-B-020765 | |
Books | Symbiosis International University Central Library | 659.1/HES 39757 (Browse shelf(Opens below)) | Available | siu-b-39757 |
Includes bibliographical references (p. 209-214) and index.
Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
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