THE CUSTOMER CENTERED ENTERPRISE:HOW IBM AND OTHE WORLD CLASS COMPANIES ACHIEVE EXTRAORDINARY RESULTS BY PUTTING CUSTOMERS FIRST
By: THOMPSON,HARVEY.
Material type:
Item type | Current location | Call number | Status | Date due | Barcode |
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Symbiosis Centre for Management and Human Resource Development | 658.812 THO (Browse shelf) | Available | SCMHRD-B-11213 | |
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Symbiosis Institute of Computer Studies and Research | 658.812 THO (Browse shelf) | Available | SICSR-B-17442 |
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The Customer-Centered Enterprise is the only in-depth exploration of IBM's battle-tested Customer Value Management (CVM)--the revolutionary program that makes the customer's viewpoint paramount in every corporate process and management decision. In toda
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