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Ownership Quotient : putting the service profit chain to work for unbeatable competitive advantage

By: Contributor(s): Material type: TextTextPublication details: Harvard Business Press Boston 2008Description: 225 pISBN:
  • 9781422110232
Subject(s): DDC classification:
  • 659.1 HES
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Symbiosis Centre for Information Technology REFERENCE CUPBOARD 658.1 HES/SAS (Browse shelf(Opens below)) Available SCIT-B-5851
Books Books Symbiosis Centre for Management and Human Resource Development Text Book 659.1 HES (Browse shelf(Opens below)) Available SCMHRD-B-23184

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