How to Say It:Creating Complete Customer Satisfaction (Record no. 679387)

MARC details
000 -LEADER
fixed length control field 00551aam a2200169 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230609b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780735205253
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Cutter GRI
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Griffin, Jack
245 ## - TITLE STATEMENT
Title How to Say It:Creating Complete Customer Satisfaction
Remainder of title Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York
Name of publisher, distributor, etc Penguin Group
Date of publication, distribution, etc 2013
300 ## - PHYSICAL DESCRIPTION
Extent x, 260 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Selling
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer Service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer Satisfaction
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type Books
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Cost, replacement price Koha item type
    Dewey Decimal Classification     Symbiosis International University Central Library Symbiosis International University Central Library 05/06/2023 201 1078.56 658.812 GRI SIU-B-44937 03/11/2023 1540.80 Books