Customer relationship management: the bottomline to optimizing your ROI (Record no. 603171)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00609nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210316143704.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180803b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131791530 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | SIIB |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 ANT |
| Edition number | 2 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anton, Jon |
| 245 ## - TITLE STATEMENT | |
| Title | Customer relationship management: the bottomline to optimizing your ROI |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi: |
| Name of publisher, distributor, etc | Pearson Education, |
| Date of publication, distribution, etc | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 263 pages. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations--Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Industrial management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Natalie L. Petouhoff |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shalini Kalia |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Donated Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Symbiosis Centre for Management Studies-Noida | Symbiosis Centre for Management Studies-Noida | 16/01/2021 | 658.812 ANT | SCMSN-DB-0207 | 16/01/2021 | 16/01/2021 | Donated Books | |||||||
| Dewey Decimal Classification | Symbiosis Institute of International Business | Symbiosis Institute of International Business | General Stacks | 22/06/2017 | 658.812 ANT/PET | SIIB-DB-551 | 03/08/2018 | 03/08/2018 | Donated Books |
