The paradox of excellence : how great performance can kill your business (Record no. 588383)
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000 -LEADER | |
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fixed length control field | 01748nam a2200193Ia 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 170615s2005 xx 000 0 und d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780787981396 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Cutter | MOS |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Mosby, David |
245 ## - TITLE STATEMENT | |
Title | The paradox of excellence : how great performance can kill your business |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Name of publisher, distributor, etc | Jossey-Bass, |
Date of publication, distribution, etc | 2005 |
Place of publication, distribution, etc | San Francisco, CA. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xviii, 204 pages; 22 cm |
520 ## - SUMMARY, ETC. | |
Summary, etc | "Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet." "In this important book, the authors use a realistic story that illustrates the paradox of excellence-the better you perform, the more invisible you become to everything but bad news, shows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. The Paradox of Excellence introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success." "The book also includes a valuable self-assessment tool that can help determine if your company is suffering from the paradox and offers step-by-step models for building and maintaining high customer loyalty and brand value. Book jacket." |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Management |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Success in business |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Weissman, Michael |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Item type | Books |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Koha item type |
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Dewey Decimal Classification | General Book | Symbiosis Institute of Business Management - Hyderabad | Symbiosis Institute of Business Management - Hyderabad | General | 29/06/2017 | World Book Links | 1618.00 | 658.812 MOS | SIBMH-B-8126 | 05/07/2023 | Books |